Frequently Asked Questions (FAQ)

About Bastar Arts & Products

Q1. What art forms does Bastar Arts showcase?

Bastar Arts brings together the soul of Bastar’s tribal heritage through Dhokra craft, wrought iron, terracotta, wood carving, bamboo craft, stone carving, jute products, and traditional foods from Bastar. Each piece is handcrafted by skilled tribal artisans, preserving centuries-old traditions.

Q2. Are Bastar Arts products authentic?

Yes. Every product comes with a unique Bastar Trace Code, which allows you to trace the item back to the artisan, their village, and the story behind its making. This ensures authenticity and transparency.

Q3. Who makes my product?

Your product is made by tribal artisans of Bastar, Chhattisgarh. Each purchase supports their livelihood and helps preserve a rich cultural heritage. You can discover more through the Bastar Trace Code Project on our website.

Q4. Are the products eco-friendly and sustainable?

Yes. All Bastar Arts products are 100% eco-friendly, handmade, and sustainable, crafted with natural materials that reflect harmony with nature.

Shopping & Customization

Q5. Do you accept customized or made-to-order requests?

Yes. We create customized and made-to-order products. Whether you want a unique design, a personalized gift, or a bulk order, we are here to craft it for you.

Q6. How long does delivery take?

Domestic Orders (India): 6–7 business days (Pan India).
International Orders: 10–15 business days depending on the country.

Q7. What is your return/exchange policy?

We accept returns and exchanges within 7 days of delivery. Since each product is handmade, minor variations are natural and celebrated as part of the craft’s authenticity.

Q8. What payment methods are accepted?

We accept all major payment methods including UPI, Cash on Delivery (COD), Credit/Debit cards, and International Cards, securely processed via Razorpay.

Care & Usage

Q9. Do the products require special care?

Yes. Each craft form requires simple but special care—such as polishing Dhokra artifacts, keeping wooden products away from moisture, and gentle cleaning of terracotta items. You can find detailed instructions in our Care & Maintenance Guide.

Gifting, Bulk & Community

Q10. Do you offer bulk, wholesale, or corporate gifting options?

Yes. We cater to bulk orders, wholesale purchases, and corporate gifting. Please visit our Contact Us and fill out the required details. Our team will get back to you at the earliest.

Q11. How does my purchase support artisans?

Every purchase directly contributes to the livelihood of Bastar’s artisans. A significant share goes back to the artisan community, empowering them while keeping the traditions alive. Learn more on our Community Impact Page.

Additional Information

Q12. Do Bastar Foods come under Bastar Arts as well?

Yes. Alongside handicrafts, we also bring you authentic foods from Bastar—produced with the same care, tradition as our crafts.

Q13. How do I know my purchase is unique?

Since all our products are handmade, no two pieces are exactly alike. Each carries the uniqueness of the artisan’s hands and the story of Bastar’s culture.